Aliwei's standard warranty is one year from the date of shipment and is verified by serial number of the system. Any defective component will be replaced or repaired at not charge during this period. An advance replacement will be sent or on-site repair performed at Aliwei's discretion, at no charge, if any equipment fails within the first 90 days of shipment. After that period, and for the remainder of the warranty, defective modules will be repaired at Aliwei and then return to the customer.

Once the warranty has expired, the components can either be returned to Aliwei for repair, or an advance replacement can be provided (at different fees). Please complete one Field Failure Report per component to be repaired, and return it to Aliwei's TAC Center by fax at Fax: 86-755-26770656 or by email at support@aliwei.com